SENDMEBOX

Data Deletion Policy

Last updated: August 9, 2025

Your Right to Delete Your Data

At SendMeBox, we respect your privacy and provide you with control over your personal data. This policy explains how you can request deletion of your data and what happens when you make such a request.

How to Request Data Deletion

You can request deletion of your data in two ways:

Option 1: Self-Service (Recommended)

  1. Log into your SendMeBox account
  2. Navigate to your Profile or Account Settings
  3. Click on “Delete My Account” button
  4. Confirm your decision when prompted

Option 2: Email Request

Send an email to nick@sendmebox.com with:

  • Subject line: “Data Deletion Request”
  • Your account email address
  • Your full name

What Data Will Be Deleted

When you request data deletion, we will permanently remove:

  • Your account information (name, email address)
  • Your shipping addresses
  • Your order history and bid records
  • Your communication preferences
  • Any saved payment methods (already secured by Stripe)
  • Your account activity logs

Data We May Retain

For legal and business purposes, we may retain certain anonymized or aggregated data:

  • Transaction Records: Anonymized records for tax and accounting purposes (7 years)
  • Legal Obligations: Data required by law enforcement or legal proceedings
  • Fraud Prevention: Hashed identifiers to prevent fraudulent activity
  • Aggregated Analytics: Non-identifiable usage statistics

This retained data cannot be used to identify you personally.

Deletion Timeline

Processing Time: We will process your deletion request within 30 days of receipt. You will receive:

  • An immediate confirmation that we received your request
  • A final confirmation once deletion is complete

Before You Delete Your Account

Important: Account deletion is permanent and cannot be undone.

Once deleted:

  • You will lose access to your order history
  • Any pending bids will be cancelled
  • You cannot recover your account
  • You will need to create a new account to use SendMeBox again

Download Your Data

Before deleting your account, you may want to download a copy of your data. You can request this by emailing nick@sendmebox.com with the subject “Data Export Request”. We will provide your data in a common format (JSON or CSV) within 30 days.

Third-Party Services

Please note that data deletion from SendMeBox does not automatically delete your data from:

  • Stripe: Payment information is managed by Stripe. Visit Stripe's privacy policy for their data deletion process
  • Shipping Carriers: Any tracking information shared with shipping companies

Contact Us

If you have any questions about data deletion or need assistance, please contact us:

SendMeBox.com

34 Lawson Ln

Ridgefield, CT 06877

Email: nick@sendmebox.com

Response time: Within 48 hours